If you cancel an appointment within 24 hours, or do not show up for an appointment, we reserve the right to charge a total of 50% of the service booked. This fee is required to be paid before your next appointment is booked. If you cancel another appointment within 24 hours or do not show up for another appointment, we reserve the right to charge for the appointment in full.
If you do not feel comfortable leaving your credit card on file, we can enter it manually over the phone or you can pay the fee in person using credit, debit or cash.
If you are going to be late, we ask that you call the salon and let the receptionist know. Your Stylist will do their best to accommodate you, however there may not be time for everything you have booked.
All of our work is guaranteed up to two weeks. We DO NOT refund services. Any problems with any service after this period is subject to a charge.
Returns & Exchanges
If a product you purchase from us is flawed in some way, we will be happy to exchange it for you within 14 days of purchase. We DO NOT do returns. If you are unhappy with the performance of a product, we can offer you an exchange within 14 days of purchase, as long as the bottle is fairly full and in good condition.
Bring in your empty Shampoo and/or Conditioner bottles, and we will refill them for 15-20% off the original retail price. In order to qualify for the refill discount, you must have purchased the original bottle from us.
There is a parking lot in front of the salon. Ignore the '30 Minute Parking' signs. You will not be ticketed or towed. If the lot is full, there are usually spots available on Renfrew or Lanark.