Wordless Wednesday

Summer Blondes...Is summer coming?

the fresh perspective...

SERVICING OTHERS

With all this talk of expansion, it got me thinking about how we run our business at Freshair Boutique.  I wonder how people rate us or even if they think we give good service?  From when they walk in till when they walk out, are they satisfied with the amount they were charged?  Would they come back?  Would they recommend a friend?

A few weeks back we had a complaint from a client in regards to the specific service they were booked for.  They emailed us promptly and told us their issue.  I was grateful.  I feel like most times we are unhappy with bad service or a botched service, we don't tell the business why we were unhappy, we just don't return for any other services.  Herein lies the problem, how can we rectify anything if no one wants to speak up about the way their haircut went, or that they were never greeted, or whatever it may have been to ruin their experience.

It's tricky but we're looking for new ways to try to track how every customers experience is.  We want to really be different and really make a difference.  Do you speak up?  If you were unhappy about any type of service did the business know about it?  Any tips or tricks you can give to try to track how we're doing?  I'd love some suggestions and hope that anyone who frequents our establishment will have enough guts to tell us if we need improvement.  Let's face it, we could always improve on something.  That's the fresh perspective...

Wordless Wednesday

Balding men... You like?

...and the Oscar goes to...

These are some of my fave red carpet gals.  As always, Cate Blanchett is stunning (she wins in my opinion).  Lupita is great too (how great was that speech?)!  She seems to really have a great grasp of her own sense of style, I've been loving ALL her red carpet outfits... Bravo! Any hair styles you'd like to try for upcoming weddings or grads?  Look out for more Oscar images in upcoming magazines to give you some inspiration.

Peace

the fresh perspective...

A poem

The sun was warm but the wind was chill. You know how it is with an April day When the sun is out and the wind is still, You're one month on in the middle of May. But if you so much as dare to speak, A cloud comes over the sunlit arch, A wind comes off a frozen peak, And you're two months back in the middle of March.

Robert Frost (1874–1963) Two Tramps in Mud Time (1936)

The weather has got me down.  I'm not sure if the end is even near... March, be good to us...

That's the fresh perspective...

Wordless Wednesday

Bang, bang, bang!